Terms of Service

CLASSES

  • Classes vary in duration from 30 minutes, 45minutes, 50 minutes to 60 minutes

  • All equipment is provided (mats, small apparatus) BYO towel. Reformer shaped grip towels are available to be purchased at Prana Physiotherapy & Health.

  • Please wear comfortable exercise clothing, socks MUST be worn at all times.

  • Grip socks are required to be worn for all Clinical Exercise classes (for your own safety and hygiene purposes). Grip socks are available to be purchased at Prana Physiotherapy & Health.

PAYMENT

  • All Group exercise classes must be prebooked and prepaid.

  • Bookings and payments can be made online or at Prana Physiotherapy & Health prior to classes commencing.

  • Physiotherapy appointments are paid for at the time of the appointment. Private health fund rebates are available, please present your health fund card for instant rebates. Without your health fund card appointments will be paid in full with an electronic invoice provided for claiming.

  • Ezidebit is a third-party direct debit service, transactions paid for online will show under a different payment description than what may be expected.

CLINICAL PILATES & GROUP EXERCISE PACKS

  • Clinical Exercise packs are for Clinical Exercise only, they are non-transferable and cannot be used by another person. An initial assessment is required if it is your first Clinical Exercise class.

 

BOOKINGS, ATTENDANCE & WAITLISTS

  • In the event of unforeseen circumstance Prana Physiotherapy & Health reserves the right to cancel a class or appointment at any time. In this rare instance you will be notified via phone, text message or email.

  • If a class you particularly want is fully booked please sign up for the waiting list. Due to our 12hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. If within 12 hours of class and a spot becomes available to you this is treated as a normal booking. If you are waitlisted and no longer want a potential spot in class remove yourself from the waitlist to avoid late fees. Please respond to the text message confirming or denying your spot in class, if you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer/cancellation within 12 hours will be treated as a regular booking and result in a lost session or late fee for members. Please ensure your contact notifications are switched on to ensure you receive alerts regarding waitlists. We take no responsibility if these have been switched off and you miss a class.

  • Sessions are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

  • New clients will asked to fill out a consent/waiver form on arrival.

PREGNANCY & POSTNATAL BOOKINGS

  • Pregnant clients are welcome to attend Clinical Exercise classes.

  • If less than 6months post natal, clients must book in for a Clinical Initial Assessment with a Physiotherapist at Prana Physiotherapy & Health before commencing any classes.

CANCELLATION & REFUNDS

  • We understand that we live busy and often unpredictable lives, however to ensure we are fair and consistent with all clients no exceptions will be made to our Cancellation Policy.

  • If an appointment is cancelled with less than 24 hours notice a fee of 100% of the appointment cost is payable. Simply forgetting or 'no showing' an appointment will result in a late fee of 100% of the appointment cost. Appointments include Private Clinical Exercise and Duet sessions.

  • If a Clinical Exercise class is missed or cancelled with less than 12 hours notice a fee of 100% of the class cost will be charged or if booked with a pack one class will be deducted.

  • Class Cancellations via email or phone will not be processed, please cancel online or through the Mindbody app.

  • We do not give refunds for changing your mind.

  • All classes and sessions are non-transferable and non-refundable.

  • If you are on a class waitlist and receive confirmation of a class spot and fail to accept within 12 hours of class this is a late cancellation. If you are unable to accept a spot in class remove yourself outside of the 12 hour window to avoid late fees.

PRICING POLICY

All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Please note that Physiotherapy and Clinical Exercise & Pilates sessions do not incur GST (Goods and Services Tax). All transactions are processed in AUD.

PRIVACY POLICY

Prana Physiotherapy & Health respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Our Privacy Policy sets out how we collect and treat your personal information. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

 

PERSONAL AGREEMENT/BELONGINGS

I agree that Prana Physiotherapy & Health is in no way responsible for the safekeeping of my personal belongings while I attend an appointment or a class. I understand that clinical exercise appointments or classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Prana Physiotherapy & Health or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

 

Prana Physiotherapy & Health does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Prana Physiotherapy & Health staff member.

 

PROMOTIONS

All promotions are subject to availability and inventory. Prana Physiotherapy & Health reserves the right to change, alter, or cancel promotions at any time without notice.

 

LINKS TO THIRD PARTY SITES

Linked sites are not under the control of Prana Physiotherapy & Health and Prana Physiotherapy & Health is not responsible for the contents of any linked site or any link contained in a linked site. Prana Physiotherapy & Health provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Prana Physiotherapy & Health of the site.

 

DISCLAIMER

Prana Physiotherapy & Health’s website is continuously updated with new information, and every possible care is taken to keep all information on this site as current as possible, Prana Physiotherapy & Health will in no way be held responsible for any liability that stems from the use of the information supplied on this website.

 

FINANCIAL ARRANGEMENTS

HICAPS and EFTPOS facilities are available for automatic claimingthrough your private health fund. If you do not have your health fund

card, we will provide you with a receipt to self-claim. Work Cover, Third Party Insurance and DVA patient accounts will be sent directly to the appropriate body. Paperwork for individual cases should be presented at the first appointment.

For Insurance claims, if liability for payment of treatment is ceased or denied you will be liable to pay any outstanding costs for treatment and will do so within 14 days of notice.

 

PHOTOGRAPHS/VIDEOS/SOCIAL MEDIA

Unless Prana Physiotherapy & Health receives written notification to the contrary, by booking into a class at Prana Physiotherapy & Health

it is assumed that you give permission for Prana Physiotherapy & Health to take photographs and videos of classes in action. It is also assumed that you give permission for said photos/videos to be used for promotional and advertising purposes for Prana Physiotherapy & Health, including but not limited to print media, marketing or promotional material online, or Prana Physiotherapy & Health website

and social media. We thank you for your help in providing much valuable promotional material for our small business.

LIABILITY WAIVER

All exercise programs involve a risk of injury. By choosing to participate in Clinical Exercise you voluntarily assume a certain risk of injury. By attending Prana Physiotherapy & Health appointments or classes, I affirm that I am solely responsible for my health and wellbeing, as well as my decisions to practice Clinical Exercise or Group Classes. I agree to inform my Physiotherapist of any activities or movements, which I feel could cause injury to myself. I understand that Clinical Exercise is not recommended and is not safe under certain medical

conditions. I do not have any physical conditions of disability that would limit my participation or prelude an exercise program.

 

Prana Physiotherapy & Health shall not be held liable for any injury, loss or damage to property and/or persons sustained during or as a

result of participation in Prana Physiotherapy & Health Exercise classes.

 

By booking into a class or making an appointment you automatically agree to the above Terms & Conditions.