Frequently Asked Questions
If you have any questions related to our appointments, fees and health funds check our FAQ below. You’ll find information about how our appointments work, opening hours, parking and much more.
The practice is located at Suite 24 / 272 Pacific Highway Crows Nest NSW 2065.
If you are driving: Click here for Google Maps directions or visit our Contact Us page for exact directions.
If you are catching a Train: We are located a 10-15 minute walk between North Sydney Station and St Leonard Station. There are linking buses that take you up Pacific Highway and stop at the front of the practice.
For specific bus routes, please visit Sydney Buses Information.
Metered parking or free parking is available in surrounding streets on Bruce Street or Sinclair Street.
We recommend parking in the Nicholson Street Car Park or Crows Nest Woolworths Parking, both less than a 5 minute walk away.
There is an underground carpark at 272 Pacific Highway Crows Nest run by Interpark - however please note this has restricted hours and hourly rate fees.
The practice is located on the ground floor and is fully accessible. There is a laneway entry via Bruce St for drop off access to the practice. Accessible bathrooms are located in the foyer of 272 Pacific Highway.
Initial consultations are one hour to ensure sufficient time for assessment and treatment. Follow up consultations range from 25 minutes to 50 minutes.
Clinical exercise classes are 50 minutes.
If you haven't attended Prana Physiotherapy & Health for 12 months or more, you will be booked in as an initial appointment. This is because we haven't seen you for a while, it may be for a new issue and our clinicians will need to assess, diagnose and create a management plan for your issue.
We will also ask you to fill out our consent form again to update any of your details.
If you are attending for a new injury, you'll be booked in as an initial appointment as our clinicians will need to assess, diagnose and create a management plan for your issue.
No, a doctor's referral is not required to see one of our Physiotherapists.
Every effort is made to ensure consistency of patient care. If you are unable to see the same practitioner for your follow-up appointment, rest assured our practitioners work very closely together, and patient handovers and management plans are accessible if the need arises.
We do have a waiting list that our patients can access for their preferred appointments with their current practitioner. To be placed on the list, please call reception on (02) 9436 2565.
For new / acute patients we aim to ensure that you are seen within 1-2 days of your enquiry.
Please wear comfortable clothing that you can move in. We also recommend that you wear or bring a singlet or shorts that you can change into so that we can assess you comfortably.
Telehealth allows a physiotherapy or exercise consultation to be done over video or via a phone call.
Telehealth bookings can be made by our online booking system or by phoning reception on (02) 9436 2565.
Prepayment is required for the consultation. Your Physiotherapist will send you a link to zoom prior to your consultation. After the consultation has been completed, reception will email you a receipt so that you can claim with your private health insurance if you have cover.
You are able to call the practice directly on (02) 9436 2565 or email physio@pranaphysio.com.au. If your practitioner is with another patient, we will ensure your message is passed on for them to call or email you back as soon as possible.
Dr Helen Clare is a specialist physiotherapist who uses the McKenzie Method style of treatment. All of our physiotherapists are trained in using the McKenzie Method. If you previously saw Dr Clare in her Crows Nest rooms, your file will likely still be on our system.
Please contact our reception on (02) 9436 2565 to discuss which Physiotherapist will be best to continue your care.
Click here to read more about the McKenzie Method.
Physiotherapists can refer for some types of imaging, however Medicare rebates are not applicable. Please discuss this with your treating practitioner.
If imaging is required we generally liaise with your treating medical practitioner.
We do offer short 15-minute appointments for sports taping fitting of moon boots or post acute sporting injury that requires referral for additional imaging. Please contact reception on (02) 9436 2565 or speak to your treating practitioner.