Question 1

How do I get to Prana Physiotherapy & Health?

Accepted Answer

The practice is located at AMA House, Suite 5.02, Level 5, 69 Christie Street St Leonards NSW 2065.If you are driving: Click here for Google Maps directions or visit this page for exact directions.If you are catching a Train: AMA House is located a short 250m stroll from St Leonards Train Station. There is an underground pedestrian link to St Leonards Train Station that brings you to Mall 88. From there you just need to cross Christie Street to bring you to AMA House. The St Leonards Bus Interchange is located just near St Leonards Train Station on the Pacific Highway. There is an underground pedestrian link to St Leonards Train Station that brings you to Mall 88. From there you just need to cross Christie Street to bring you to AMA House. AMA House is located a short 450m stroll from Crows Nest Metro Station.

Question 2

Where can I park?

Accepted Answer

St Leonards Central CarparkParking is available at St Leonards Central Car Park at 88 Christie Street. The car park is operated and managed by Council and includes 2 hours free. To access the carpark:Via Pacific Highway from Chatswood: Turn left into Christie St and take the 4th exit at the roundabout. Cross the highway then turn right into Christie Lane (one way). Car park entry is at the end on the right hand side. Via Pacific Highway from City: Turn left into Christie St. Turn right into Christie Lane (one way). Car park entry is at the end on the right hand side. Street ParkingThere is street parking on surrounding streets - Christie Street and Nicholson Street.AMA House CarparkThere is a carpark underneath the building run by NRS Parking. Prepayment via their website is required: https://www.nrsparking.com.au/. There is a lift from the carpark levels directly to Prana on Level 5.

Question 3

Is the Prana Physiotherapy & Health clinic accessible?

Accepted Answer

Yes the clinic is wheelchair accessible. The side door is not automatic, if you have any concerns about access, please get in touch with us before your appointment and we'll be happy to help.There is an accessible car parking space at the front of the building on Christie Street, with clear signage directly indicating where the accessible door is. There is a car park downstairs, with direct lift access to Prana on Level 5. Prepayment is required prior to accessing the carpark. This can be accessed via NRS Parking Website: https://www.nrsparking.com.au/The accessible bathroom is on the ground floor of the building to the right of the lifts.

Question 4

How long are the appointments?

Accepted Answer

Initial consultations are one hour to ensure sufficient time for assessment and treatment. Follow up consultations range from 25 minutes to 50 minutes.

Clinical exercise classes are 50 minutes.

Question 5

I haven't been to Prana Physiotherapy & Health for a while, what does this mean?

Accepted Answer

If you haven't attended Prana Physiotherapy & Health for 12 months or more, you will be booked in as an initial appointment. This is because we haven't seen you for a while, it may be for a new issue and our clinicians will need to assess, diagnose and create a management plan for your issue.

We will also ask you to fill out our consent form again to update any of your details.

Question 6

I have a new issue but have been to the practice before.

Accepted Answer

If you are attending for a new injury, you'll be booked in as an initial appointment as our clinicians will need to assess, diagnose and create a management plan for your issue.

Question 7

Do I need a doctor's referral?

Accepted Answer

No, a doctor's referral is not required to see one of our Physiotherapists.

Question 8

What if I can’t get in to see the same Physiotherapist?

Accepted Answer

Every effort is made to ensure consistency of patient care. If you are unable to see the same practitioner for your follow-up appointment, rest assured our practitioners work very closely together, and patient handovers and management plans are accessible if the need arises.

Question 9

Is there a waiting list?

Accepted Answer

We do have a waiting list that our patients can access for their preferred appointments with their current practitioner. To be placed on the list, please call reception on (02) 9436 2565.

For new / acute patients we aim to ensure that you are seen within 1-2 days of your enquiry.

Question 10

What should I wear to my Physiotherapy appointment?

Accepted Answer

Please wear comfortable clothing that you can move in. We also recommend that you wear or bring a singlet or shorts that you can change into so that we can assess you comfortably.

Question 11

I've booked a telehealth consultation, how does it work?

Accepted Answer

Telehealth allows a physiotherapy or exercise consultation to be done over video or via a phone call.

Telehealth bookings can be made by our online booking system or by phoning reception on (02) 9436 2565.

Prepayment is required for the consultation. Your Physiotherapist will send you a link to zoom prior to your consultation. After the consultation has been completed, reception will email you a receipt so that you can claim with your private health insurance if you have cover.

Question 12

How do I contact my treating practitioner?

Accepted Answer

You are able to call the practice directly on (02) 9436 2565 or email physio@pranaphysio.com.au. If your practitioner is with another patient, we will ensure your message is passed on for them to call or email you back as soon as possible.

Question 13

I am a long-term patient of Dr Helen Clare's, who should I see now?

Accepted Answer

Dr Helen Clare is a specialist physiotherapist who uses the McKenzie Method style of treatment. All of our physiotherapists are trained in using the McKenzie Method. If you previously saw Dr Clare in her Crows Nest rooms, your file will likely still be on our system.

Please contact our reception on (02) 9436 2565 to discuss which Physiotherapist will be best to continue your care.

Click here to read more about the McKenzie Method.

Question 14

Can you refer me for medical imaging? (X-Ray, Ultrasound, MRI)

Accepted Answer

Physiotherapists can refer for some types of imaging, however Medicare rebates are not applicable. Please discuss this with your treating practitioner.

If imaging is required we generally liaise with your treating medical practitioner.

Question 15

Do you treat acute sporting injuries, do sports taping or fit moon boots?

Accepted Answer

We do offer short 15-minute appointments for sports taping fitting of moon boots or post acute sporting injury that requires referral for additional imaging. Please contact reception on (02) 9436 2565 or speak to your treating practitioner.

Frequently Asked Questions